This position performs duties in the parts department at a designated location to provide parts ordering, inventory and customer support for the forklift service team, internal shop repair team and external clients. Responsibilities include processing incoming parts requests, fulfilling requests as assigned, conducting parts research, operating a tire press, loading parts on delivery vehicles, and preparing orders for shipping. The position requires the ability to work independently to support an assigned group of technicians while also working with other parts team members and various departments of the company.
PARTS COORDINATOR DUTIES
Order Processing
- Process parts requests received via phone or email from external customers
- Research requests and recommend additional needs
- Enter Orders into business system for processing
- Follow up with external (over-the-counter) customers and ensure customer satisfaction
- Process parts requests received via phone, email or in person from internal customers (Service Technicians
- Research requests and process onto work orders
- Enter Orders into business system for processing
Inventory
- Process purchase orders with our vendors/suppliers
- Track shipments and send out delivery notifications
- Pull and Load up Parts Delivery truck according to Delivery Schedule
- Pull, Pack and Ship parts order out via UPS
- Pull printed orders and box up in a professional manner and ship out using UPS World Ship Software
- Review Open Order Reports and Open Purchase Orders Reports
- Check in orders and Receive on our Business System
- Stock/Restock Inventory in proper locations
- Perform Occasional Consignment Counts (off site)
- Perform Van Inventory Counts
- Review Van Stock minimum/maximum requirements and recommend changes
Other Duties
- Use Tire Press to press forklift tires onto rims
- Dispose of Old Tires into Tire Dumpster
- Use forklift move materials within warehouse as needed
- Drive company vehicle for parts pick up or delivery occasionally
- Knowledge of inventory basic processes and terminology, warehouse organization and materials management, inventory controls, aisle and work area markings, safety measures
- Understanding of basic mechanical operations relating to warehouse equipment – forklifts, loading dock, automatic doors, shelving, inventory bins, etc.
- Basic computer skills which include use of Microsoft Outlook email, Excel, web applications and/or inventory systems
- Excellent customer service skills
- Strong business communications skills
- Excellent organizational skills
- Ability and aptitude to learn company systems and applications relating to work tasks (specific systems training will be provided)
- Ability to remain focused and multi-task while working in a fast-paced environment
- Ability to prioritize workload and maintain flexibility while working as part of a team
- Flexibility and mobility sufficient to walk and/or stand on a continual basis, to stoop or reach 3 feet above the head and 3 feet laterally, and to climb ladders and stairs
- Ability to lift, push or pull 50 lbs. and above as needed
- Ability to drive company vehicle to make occasional parts delivery or pick up as assigned
- High School Diploma or GED required
- 1-3 years’ experience working in a material handling environment; specific shipping and receiving experience highly desired
- Customer/Counter service experience
- Basic computer knowledge required; Microsoft Office skills using Outlook, Excel and Word; training on job-related applications will be provided
- Forklift Operation – training is provided
- Clean driving record; MVR report will be required at time of employment or during tenure once hired
- Arbor Material Handling, Inc. is a drug-free workplace; employment is contingent on passing pre-employment drug screening performed at Arbor expense
ABOUT ARBOR MATERIAL HANDLING INC.