Service Coordinator

The Battery Service Coordinator will be the primary contact to administer battery service contracts, schedule services and handle incoming customer calls. You will support and communicate with internal and external customers, technicians and sales team.

AREAS OF RESPONSIBILITY

  • Dispatching
    • Open work orders in business system (IRIUM)
    • Coordinate, Assign and dispatch technicians to customer location
    • Help the service team meet AMH customer care goals:
    • SM Completion, response time, first call complete, invoice accurate & timely
  • Billing
    • Review invoices with technicians
    • Ensure all labor and parts are posted on invoice
    • Close invoice and e-mail customer copy of the work order and battery evaluation report
  • Administration
    • Track all open jobs and ensure status is updated daily
    • Maintain schedule of continued services
    • Coordinate all internal and external associated battery services.
    • Assist BPD Manager with other admin duties as assigned

REQUIREMENTS

  • Microsoft Word, Excel
  • Strong communication and customer service skills
  • Ability to multi-task

Organized, team work, solutions oriented, shares continuous improvement ideas.

ABOUT ARBOR MATERIAL HANDLING

Arbor Material Handling is a recognized market leader throughout the Tri-State area for developing and deploying Material Handling solutions. For more than 40 years we have based our successful performance on finding and developing the best Associates in the industry. If you're looking for a challenging, rewarding career where you can make a difference, then Arbor Material Handling is for you! As our business has grown and evolved, we have recognized three critical, yet simple, elements to our success: Our customers, our suppliers, and our teammates. Our corporate culture, The Arbor Way, is based in three key areas; Respect, Trust and Positive influence which we look for in all potential new Arbor teammates.

 

If you have any questions about this current job opening, or would like to apply, please apply at http://ow.ly/cRaB30jPMyC