Service Coordinator

Arbor Material Handling, Inc. is looking for a driven individual with a strong administrative background for a Field Service Coordinator position in our Breinigsville, PA location. This person needs to be able to work independently, while being able to work in cross functional teams. Arbor seeks out those looking to work in a dynamic industry and business environment. This position will report directly to our Service Supervisor.

In this role, you will perform administrative support functions for a group of field service technicians who are on the road working at various customer locations. You are the coordinating link between customer service requests, billing, warranty services and all aspects relating to providing our customers with superior customer service.

AREAS OF RESPONSIBILITY

  • Dispatching
    • Open Online Account service calls in business system (IRIUM)

    • Work with service coordination to ensure all calls/SM’s are completed by deadline

  • Billing
    • Review invoices with technicians as needed; Ensure all labor and parts are posted on invoice

    • Enter work order data in SAP

    • Close invoice

  • Process, Track and Finalize all Warranty Claims

    • Review and resolve unpaid claims

    • Process truck installations

    • Ensure correct unit information within SAP and Irium (UIO)

    • Communicate with technicians and coordinators for timely work completion including return of parts needed.

  • Administration
    • Track all open Online Account jobs waiting PO and update as needed

    • Close all open Online Account work orders that are not awaiting parts

    • Create SM lists for Online Accounts and work with service coordinators to complete

    • Review / resolve unpaid claims

    • Communicate account changes with service coordinators, technicians, and management

REQUIREMENTS

  • High School Diploma required; 2-4 years' experience in a professional office setting preferred

  • Confident skill level using Microsoft Word, Outlook and Excel

  • IRIUM experience desirable, but not required

  • Strong Business Verbal/Written communication skills

  • Ability to work in a fast-paced environment

  • Great Customer Care skills

  • Multi-tasking and ability to remain focused

  • Exceptional Phone Skills

  • Exceptional Organizational Skills

  • Some overtime hours may be required as business and deadlines demand

 

BENEFITS

  • Health Care Benefits including Medical, Dental, Vision

  • Vacation, 401K and Bonus program

  • Company uniform provided

  • Life Insurance, Disability insurances

ABOUT ARBOR MATERIAL HANDLING

Arbor Material Handling is a recognized market leader throughout the Tri-State area for developing and deploying Material Handling solutions. For more than 40 years we have based our successful performance on finding and developing the best Associates in the industry. If you're looking for a challenging, rewarding career where you can make a difference, then Arbor Material Handling is for you! As our business has grown and evolved, we have recognized three critical, yet simple, elements to our success: Our customers, our suppliers, and our teammates. Our corporate culture, The Arbor Way, is based in three key areas; Respect, Trust and Positive influence which we look for in all potential new Arbor teammates.

 

If you have any questions about this current job opening, or would like to apply, please apply here